Terms and Conditions

1. Scope
The following General Terms and Conditions shall apply exclusively to any purchase contracts concluded between falcento GmbH, Obere Laube 44, 78462 Constance, Germany and their customers via the online shop www.falcento-shop.de.

Deviating terms may be applied only if they have been accepted in writing by falcento GmbH beforehand.

Customers for the purposes of these General Terms and Conditions are exclusively consumers pursuant to Sec. 13 German Civil Code (BGB).

For the purposes of this provision, a consumer is any natural person who concludes a legal transaction exclusively for a purpose which cannot be attributed to their commercial or independent professional activity.

2. Prices
All prices in our online shop are stated in € and are inclusive of VAT.

3. Shipping charges
Shipping to Germany: Each order is subject to a €5.50 packaging and shipping charge for deliveries to Germany.
Shipping is free for order values from €150.00.

Shipping to other EU countries: Each order is subject to a €8.50 packaging and shipping charge for deliveries to other countries in the European Union.
Shipping is free for order values from €250.00.

4. Delivery
Shipments to EU countries are sent via a parcel service through our logistics partner in Germany.
If you place your order before 11 am (Mon - Fri), it will normally be delivered to German addresses within 2 business days. Delivery times for other countries can be provided on request.
Please note that we cannot make deliveries to packing stations or leave shipments without a signature (e.g. on the doorstep).

5. Payment terms
The invoice amount is due upon receipt of the invoice enclosed shipment (unless a delivery address different from the billing address has been specified) and must be transferred without deduction to one of our specified accounts.
Any applicable bank charges are to be borne by the customer.

6. Retention of title
The delivered goods remain the property of falcento GmbH until payment has been made in full.

7. Cancellation policy

Cancellation policy
You are entitled to withdraw from this contract within 14 days without specifying any reason.
The 14-day cancellation period begins on the day on which you, or a third party nominated by you that is not the carrier, received the goods.
To exercise your right of cancellation, you must notify falcento GmbH, Obere Laube 44, 78462 Constance, Fax: +49 (0)7531 991275, info@falento.de by means of an unequivocal statement (e.g. a letter sent by post, fax or email) about your decision to withdraw from this contract.

The deadline for cancellation shall be deemed met if you send us notification of cancellation before the cancellation period has expired.

After cancellation
If you withdraw from this contract, we are liable to refund any payments we have received from you, including the delivery charges (except for any additional costs arising if you choose a different delivery method than the cheapest standard delivery method offered by us) immediately and no later than within fourteen days from the date on which we receive your notification of cancellation. For this refund, we will use the same payment method that you used in the original transaction, unless expressly
agreed otherwise with you; under no circumstances will you incur any charges for this refund.
We may withhold the refund until the goods have been returned to us, or until you have provided evidence that you have shipped the goods, whichever takes place first.

You must return the goods to us immediately and in any event no later than within 14 days from the date on which you inform us that you wish to withdraw from this contract. This deadline shall be deemed met if you dispatch the goods before expiry of the 14-day period.
You are responsible for the actual costs of returning the goods.

You are obliged to compensate any loss of value of the goods that may arise from an improper handling of the goods not required for inspection of their condition, properties and functioning.

End of cancellation policy

8. Data privacy statement
All data collected during the ordering process will only be used to process the order and for internal purposes. Your details will not be disclosed to third parties for marketing purposes.
Further data privacy information is available 
here.